Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

At Northern Bee Marketing, we consider ourselves to be your partner. We're here to support your business needs and goals. These terms and conditions are necessary to have a clear understanding of everyone's roles and what happens if anything goes wrong. These terms cover Done-With-You Marketing Services, Done-For-You Marketing Services, Power Hours, Marketing Coaching and digital products and memberships. Any electronic signatures count as originals for all purposes. You cannot transfer our services to anyone else without our permission, as our agreement is between us and your business. Although the language of these terms is simple, the intentions are serious, and this is a legal document under exclusive jurisdiction of the British courts.

What do we both agree to do?

As our client, you agree:

You have the power to enter into this contract on behalf of your organisation.
To provide us with everything we need to complete the work, when we need it, in the format we ask for.
To review our work, provide feedback and sign-off within agreed timescales.
To pay for our work.

As the service provider, we agree:

We have the experience and ability to dowhat we've agreed with you.
We'll work in a professional and timely manner.
We'll respect the confidentiality of any information yoy give us. (Please also see our Privacy Policy.)

1. Service & Payment.

You're buying a service or product exactly as described on our website, taking the extra information into account that you give us when you fill in an interest form or during a virtual coffee discovery call.

1.1 Done-For-You Marketing Services.

You're hiring us to complete various marketing services on a retainer basis, the particulars of which have been discussed during our virtual coffee discovery call.
Each month, we will carry out the work we agreed within the allotted hours agreed.
On the last working day of each month, you will receive a report of how we spent our time as well as your invoice for the month.

1.2 Done-With-You Marketing Services.

You're hiring us to perform various in tandem marketing services with you in a live session or a series of live sessions held in our virtual conferencing room provided by Whereby. The conferencing room is free for you to use and registration is not necessary. You will be sent the link via email.
The Done-With-You marketing takes place on a specific calendar date and at a specific time. You either booked that date and time using our online booking system provided by Calendly or on a phone call or via email.
We reserve the right to move the session to another date or time that works for both parties. You have the same right to move the session.
Before your session, we may ask you to accept our coaching agreement. This is not a legal document; it will aid us in ensuring you get the most out of the session.
At the start of the session, we will discuss your aims and desired outcomes for each session.
Unless agreed otherwise, we'll email you within 24 hours after each session to share the coaching notes and any follow up steps.

1.3 Power Hour.

You're hiring us to conduct a live hour long Power Hour. The session will be held in our virtual conferencing room provided by Whereby. The conferencing room is free for you to use and registration is not necessary. You will be sent the link via email.
The Power Hour takes place on a specific calendar date and at a specific time. You either booked that date and time using our online booking system provided by Calendly or on a phone all or via email.
We reserve the right to move the session to another date or time that works for both parties. You have the same right to move the session.
Before the Power Hour, we may ask you to accept our coaching agreement. This is not a legal document; it will aid us in ensuring you get the most of the Power Hour.
Unless agreed otherwise, we'll email you within 24 hours to share any notes and follow up steps.

1.4 1-2-1 Biz Marketing Coaching.

You're hiring us for two or four sessions of live marketing coaching. Each session is an hour long. Each session will be held in our virtual conferencing room provided by Whereby. The conferencing room is free for you to use and registration is not necessary. You will be sent the link via email.
The 1-2-1 Biz Marketing Coaching takes place on a specific calendar date and at a specific time. You either booked that date and time using our online booking system provided by Calendly or on a phone all or via email.
We reserve the right to move the session to another date or time that works for both parties. You have the same right to move the session.
Before the coaching, we may ask you to accept our coaching agreement. This is not a legal document; it will aid us in ensuring you get the most of the Power Hour.
Unless agreed otherwise, we'll email you within 24 hours to share any notes and follow up steps.

1.5 Digital Products.

Upon completion of your payment via our online shop, a digital copy of the product will be emailed to you using the email provided at the time of checkout.
The Digital Products are yours to keep but may not be distributed or given to anyone outside your team or organisation.
Digital products cannot be refunded and are all sales final.

1.6 Payment.

Payment is due in advance of work starting except for Done-For-You retainer serviecs, which are invoiced monthly. We acccept payment by credit card on our website (viaStripe) or by BACS, CHAPS or faster payment options upon invoicing. Invoices can also be paid via Stripe - details of all payment options will be listed on each invoice. Invoices must be paid within 7 days of receipt.

1.7 Cancelling.

We can cancel services for a full refund in the following way - and so can you - by sending an email to the other party:

Done-For-You retainer services can be can be cancelled with one month's notice
Done-With-You Marketing Services can be cancelled up to one week before the booked date
Power Hour sessions can be cancelled within 12 hours of booking the service. This is because we usually get to work preparing these sessions straightaway.
1-2-1 Biz Marketing Coaching can be cancelled within 12 hours of booking the service. This is because we usually get to work preparing these sessions straightaway.
Digital products cannot be cancelled or refunded as the files are delivered instantly upon completion of payment.

The timing of when a cancellation is received can be very important. To avoid confusion, a cancellation is considered received on acknoweldgement of receipt if sent by email.

The follow sections of this agreement don't end evern after the service has been completed or cancelled: Introduction (What we both agree to do - confidentiality); 3 (Legal stuff).

1.7 Additional Cancellation Right.

We may terminate this contract on written notice to you if you are in material breach of any of the terms of this contract. For example, if your payment falls through, you don't book a specific date and time for your sessions or fail to provide us with any necessary details we need before beginning. Before we terminate the contract, we will notify you byemail and ask that you remedy the points that constitue a material breach within 7 days after receiving the email. If after 7 days, those points have not been addressed in full, we will terminate the service and refund you 90% of the purchasevalue to cover our feesand expenses.

2. Copyright

2.1 Permission to use material.

We'll do our best to ensure all facts and statements in our work are true and that it doesn't infringue upon any copyright or other right of a third party. You guarantee to us that any elements of text, graphics, photos, designs, trademarks or other artwork that you provide us for inclusion in the work are either owned by yourself or that you have permission to use them. When you provide text, images or other artwork to us, you agree to indemnify us from any claim by a third party that we're using their intellectual property. We guarantee that all elements of the work we deliver to you are either owned by us or we've obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to indemnity you from any claim by a third party that you're using their intellectual property.

2.2 Copyright transfer.

Provided you've paid for the work and that the service hasn't been cancelled, we'll assign all intellectual property rights to you as follows: You'll own the copy or strategies we write for you, any bespoke insights or advice as contained in the documents we supply as part of the service, plus any visual elements that we create for it. We'll give you the files and you should keep themsomewhere safe as we're not required to keep a copy. You own all intellectual property rights of text, images, specificatinos and data you provide, unless someone else owns them. We'll own any intellectual property rights we've developed prior to, or developed separately from this project and not paid for by you. We'll own the unique combination of these elements that constitutes a complete service design or text, and we'll license its use to you, exclusively and in perpetuity for this piece of work only, unless we agree otherwise.

2.3 Displaying our work.

We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress and the completed project on our portfolio and in articles on websites, in magazine articles and in books.

3. Legal Stuff

We'll carry out our work in accordance with good industry practice and at the standard epected from suitably qualified persons with relevant experience.

That said, we can't guarantee that our work will be error-free and so we can't be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you've advised us of them.

Your liability to us will also be limited to the amount of fees payable under this contract and you won't be liable to us or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we've advised you of them.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable than that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

All set. Now, let's add some honey to your marketing!